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Flushing out complaints about Cotswold Loos
Cotswold District Council is acting urgently to address recent complaints about the cleanliness of toilet facilities.
Despite a low number of recorded complaints, the Council is aware of recent comments which suggest that the cleanliness of some facilities is not up to the standard expected, and has arranged a meeting with the contractor, Healthmatic, to discuss and resolve any issues.
Cllr David Fowles, the Cabinet Member responsible for the provision of public conveniences, said:
“We are keen to resolve this matter as soon as possible. The toilets are cleaned and inspected regularly and a telephone number is displayed at each set of facilities to enable customers to report problems directly to Healthmatic. Even though we receive very few complaints, any we receive will always be investigated.”
He added: “The quality of toilet facilities plays an important part in influencing the opinion of visitors and locals, and we are very proud of the fact that we made the top five in the public authority category at the ‘Loo of the Year awards. We need to maintain this performance to help support the tourism industry and also ensure locals can benefit from a range of good facilities.”
The Council became aware of the comments following reporting that income from the service for 2011-12 was about £17,000 lower than expected. Commenting on this shortfall, Cllr Fowles said:
“In the current economic climate, it looks like fewer people are visiting our market towns so it is inevitable that visits to loos will reduce. The important thing to stress, however, is that we don’t want customers turning away because they may have concerns about the standard of the facilities. Working with our contractors, we are confident that we can provide clean toilets and that we will always act on customer feedback quickly.”
: 12/07/2012 10:15:27
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