Satisfaction with council goes up

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Satisfaction with council goes up

Stroud District Council's overall satisfaction among its residents has risen from 56% to 61% - an increase of 5% from three years ago. The results are taken from the governmentís Best Value Satisfaction Survey, which is conducted by every council in the country to assess resident satisfaction. As such they are viewed as the definitive guide to a councilís satisfaction ratings. Stroud's 5% increase is the biggest of six district councils of Gloucestershire.

Cllr Chas Fellows, Leader of Stroud District Council, said:

"We're focused on delivering what our residents want so we're absolutely delighted with these results. We always try to engage people so that we can deliver the best level of service that we can and its great that this national survey shows that they are happy with the way we do things."

Over 7,100 people in the district were surveyed for their views on a whole range of council services including recycling, refuse collection, museums, parks, planning, housing services, sports and leisure, and customer services.

Highlights of the survey included a dramatic 13% satisfaction boost for planning services to 83% and satisfaction with the benefits service hit 84%. Satisfaction in sports and leisure also increased to 60%.

Stroud's satisfaction level with waste collection remained at 87% and the score for recycling facilities was the highest in the county at 75% but all councils saw satisfaction decrease in this category.

On this, Cllr Fellows added:

"Not surprisingly, as public awareness on environmental issues has grown and more people have embraced the concept of recycling, all of the districts suffered a drop in satisfaction in this critical area - but we believe that we're ahead of the game. This survey took place just before we analysed the hundreds of responses to our Environment Green Paper consultation, which gave us important feedback on people's concerns and their suggestions on how to improve recycling. We're already in the process of implementing many new initiatives and addressing the areas of concern."

Satisfaction for parks and public spaces went up to 76% and people were also more satisfied with the cleanliness of their streets and living environments. This score rose from 67% to 71%. The overall satisfaction figures were calculated from 23 categories surveyed. 19 of the district's ratings improved or stayed the same, with only four of them going down.

Posted : 11/05/2007 02:27:17

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