Satisfaction with Cotswold DC above average

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Satisfaction with Cotswold DC above average

Public satisfaction with many key council services in the Cotswolds is above the national average, according to figures released this week.

A customer satisfaction survey is carried out every three years by all local councils in England , allowing comparisons across the country.

The recently-released results of Cotswold District Council’s Listening To Your Views survey showed that 59% of residents were satisfied with the way the authority runs things, while figures published by the Government this week revealed the national average is 54%.

Cotswold’s score is 2% up on the previous survey, while the national average has fallen by 1%.

The District also scored highly as a place to live, with 82% satisfaction against a national average of 75%.

Other Cotswold services with above average scores were household waste collection at 85% (79% nationally); sports and leisure facilities at 62% (58%); complaints handling at 39% (34%) and the cleanliness of public land at 71% (68%).

Museums and galleries scored particularly well in the District at 52%, against a national average of 41%.

Satisfaction with local recycling facilties was just 1% below the national average at 69%, while satisfaction with theatres and concert halls was 12% lower than the average at 29%.

Council Leader Cllr Lynden Stowe said: “It is very encouraging that overall satisfaction with Cotswold services is bucking the national trend and showing an improvement. The good scores for key services reflect the investment the District Council has made in local facilities.

“However, we are not complacent. The survey shows there is room for improvement in some areas and we will be looking closely at how we could do better.”

Posted : 04/06/2007 15:45:02

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